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发表于 2011-10-17 16:15:35
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我係今年 8月31日收到下面既 mega-ray 既email. 我已要求退款, 但仍未有任何回覆:
Subject: RE: 220v Megaray 100 WT Bulb
Date: Wed, 31 Aug 2011 11:41:46 -0400
To all our dearly valued customers;
We would like to keep everyone informed with the
progress involved with getting the replacements covered.
The Solar Raptor Mega-Ray™ is the first partnership that Reptile UV
has ever had involved in our business. Solar raptor (ECONLUX)
is a distributor and not a manufacturer. ECONLUX was the company that had
the bulbs manufactured. our involvement in the process was to make sure
that the engineers understood what we expected from any bulb that carried
the Mega-Ray™ name.
At this time ECONLUX and Reptile UV are involved in a lawsuit. ECONLUX is claiming
that we did not pay for the lamps that obviously were no good to start with. we have also
become aware that the factory knew that there was a problem with the 120v version of this
lamp. We would like to explain again that the engineering and the light quality that the
lamp produced is the best in the world. But unfortunately if the bulb will not stand up to
continual use we end up with allot of frustrated customers and in the end has cost ReptileUV
in excess of $100,000 USD, as well as our reputation our reputation.
In time ReptileUV will cover your replacement if ECONLUX refuses to cover their faulty product.
We are asking all our customers to contact ECONLUX directly to get replacements for thier product
that obviously did not meet our expectations of longevity. You are probably one of our customers
that has already had your lamp replaced several times, and because of that you can see why
we feel its the responsibility of ECONLUX to replace any pre-existing or future lamps that has
their name on it.
You can reach ECONLUX directly at power@econlux.de
At this point ECONLUX no longer has permission to use our trademarked(™) name
as they have done enough damage to our reputation.
We are in the process of developing a hand-made American Mega-Ray™ very close to our original
Mega-Ray™, as well as a overseas product version. As always light quality is the most important aspect
of the Mega-Ray™ bulb.
Very Sincerely,
The Reptile UV Staff
我知佢既燈可能有 100分, 但做生意既誠信完全 0 分, 因為我 今年 3月17日落 order, 俾晒錢, 到而家玻璃碎都未收過. 其間, 佢地冇覆過任何 email, 曾經打過電話過去 ........ 留言!!!
我而家都當個千幾蚊港紙跌左, 預冇得攞返. |
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